Rent A Car in Dubai - FAQs

Book online at prestigeecr.com. Choose dates, select a car, add extras, and confirm payment. You will receive a booking confirmation by email.

Modifications are possible subject to availability. Contact customer service early to update dates, car, or extras.

Cancellation terms vary by rate type. Free cancellation may apply for some bookings. Check your confirmation for details.

Yes. Last minute bookings are possible subject to availability. Expect limited model choices for immediate pick up.

Most agencies require a minimum age of 21. For luxury and exotic models, a higher age and more driving experience may be required. Be sure to check the specific details for the car you're interested in before booking.

You will need to present a valid driving license from your home country. If you are an international driver, you may also need an International Driving Permit (IDP) along with your home country license. Always confirm the specific requirements when you book.

Yes, basic third-party insurance is included by law. For more comprehensive protection, you can purchase additional coverage like a Collision Damage Waiver (CDW) and Theft Protection.

Yes, we accept major credit cards. Please note that a security deposit hold will be placed on your credit card at the time of pickup.

The deposit amount varies depending on the specific car model and the duration of your rental. Luxury and exotic cars typically require a higher deposit. The exact hold amount will be shown during the booking process.

Some of our rental rates include unlimited mileage, while others have a set daily limit. Please check the specific terms and conditions for each vehicle you're considering.

Salik is Dubai's automatic toll system. The rental company will either charge the tolls directly to your credit card or add them to your final invoice at the end of your rental. It's a good idea to monitor your charges.

Our fuel policies can vary. The most common options are to return the car with a full tank, pay for the fuel you've used, or prepay for a full tank. The specific fuel policy for your rental will be clearly stated when you book.

Yes, you can. Any additional drivers must also present a valid driver's license and identification. An additional fee may apply for this service.

Yes, we offer delivery and pickup services for an additional fee. You can select this option during the booking process and provide your desired address.

At pickup, you'll need your passport or Emirates ID, a valid driving license, and the payment card you used for the booking. Foreign nationals may be required to show additional identification.

Booking modifications are possible, but they are subject to car availability. We recommend contacting our customer service team as early as possible to update your dates, car choice, or any extras.

Our cancellation terms vary depending on the type of rental rate you've selected. Some bookings may offer free cancellation. Please check your booking confirmation for the specific details of your reservation.

Yes, we offer weekly and monthly rental plans. These long-term rates provide a better daily price. For corporate deals or extended periods, please contact our sales team directly.

Late returns will incur hourly or daily extension fees. To avoid extra charges, it's essential to notify our customer service team as soon as you know you'll be late.

In the event of a breakdown, please call our 24/7 roadside assistance number immediately. The contact details can be found in your rental agreement.

Cross-border travel requires our prior approval. Additional insurance and specific permits may be required. You must request permission before you plan to depart from the UAE.

Yes, chauffeur services are available for special events or hourly bookings. You can add this service during your booking or contact our sales team to arrange it.

Any traffic fines you incur during your rental period are your responsibility. We may be required to pay the fines on your behalf and then charge them to your account. Please review the rental terms for more information.

Test drives are limited and depend on car availability. To arrange a viewing or a short drive, please contact our customer service team to schedule an appointment.

Yes, child seats and booster seats are available upon request for an additional fee. Be sure to specify your needs during the booking process.

We can arrange pickups in other emirates like Abu Dhabi and Sharjah with prior notice. A fee may apply for pickups and drop-offs outside of Dubai.

Yes, we provide corporate plans and fleet rentals. Please contact our sales team to discuss tailored pricing and contracts for your business needs.

In the event of any damage, call our emergency number immediately. If it's safe to do so, do not move the vehicle. Report the damage and follow the instructions provided by our team.

One-way rentals may be available between select emirates. Additional fees will apply for this service. Please confirm availability during the booking process.

Please notify our customer support team immediately. Replacement keys and recovery services can be costly. To avoid high fees, it's a good practice to keep a spare key in a safe place.

Yes, we specialize in event rentals and offer special packages for weddings and photoshoots. We recommend booking early to ensure the availability of our top models.

Yes, we offer chauffeur-driven exotic cars upon request. The rates for this service depend on the number of hours and the specific vehicle model.

Pickup time depends on the car's availability and the time it takes to process your documentation. In many cases, you can collect the car on the same day after your documents and payment have been verified.

The rental rate typically includes the vehicle, basic insurance, and standard roadside assistance. Any additional extras or add-ons will incur an extra charge.

Some bookings may accept debit cards for payment, but luxury and exotic car rentals typically require a credit card for the security hold. Please check the specific payment terms for your booking.

Yes, you will receive all necessary insurance and rental documents at the time of pickup. We recommend reading them carefully before you sign.

Changes to the pickup location may be possible, depending on our availability. Please contact our support team as soon as you know you need to update the location.

Our no-show policies vary by the type of rate booked. Some bookings may result in forfeiting the full amount paid. Please review the terms and conditions at checkout.

GPS units are available as an add-on. However, most of our modern cars have Bluetooth connectivity, allowing you to use your phone for navigation, which many drivers prefer.

Rental days are calculated from the time of pickup to the time of return. Please be aware that early returns may not result in a reduction of the total charge. You should confirm the daily rate rules when you book.

Drivers under a certain age may be subject to a young driver surcharge. The specific coverage options for younger renters can also differ. You should check the details when you book.

Yes, you can book multiple cars either in separate reservations or by contacting our sales team for a combined reservation and potential discounts.

Our fleet includes top-tier exotic cars like Lamborghinis, Ferraris, Rolls Royce, and McLaren, as well as a selection of premium SUVs. For our current availability, please check our products page.

We prioritize your privacy and follow strict privacy policies with secure payment processing. You can review our full privacy policy on our website for more details.

We often run seasonal promotions. To get the latest offers and coupons, we recommend subscribing to our newsletter and following our social media channels.

Yes, last-minute bookings are possible, but they are subject to car availability. For immediate pickup, you can expect the model choices to be more limited.

Smoking is not allowed in most of our vehicles. If there is evidence of smoking, you will be charged a cleaning fee for damage or odor removal. Please check the specific rules for your car.

Yes, you can. You must contact our customer service team before your rental period ends to arrange for an extension. Rates for the extension will be based on car availability.

Pets are allowed in some vehicles, but only with prior approval. An additional cleaning fee may apply. Please inform us before your pickup if you plan to travel with a pet.

During holiday and major event periods, rental rates may increase due to higher demand. To secure your preferred car and the best price, we recommend booking well in advance.

One-way returns may be permitted between certain locations, but they require additional fees and prior authorization. Please confirm this option before you begin your journey.

We professionally clean and sanitize each vehicle after every rental to ensure it is in pristine condition for the next customer.

Commercial use and filming require special permits and insurance. Contact us with your production details to obtain approval.

You can reach our customer support team via the phone number or email listed on our website. Our team is available to assist you with any questions or concerns.